In Lewin's model, which tactic reduces resistance by involving employees in the change process?

• A. Communication
• B. Involvement
• C. Support
• D. Training

Answer: (B)

Invoking involvement reduces resistance because it gives employees a stake in the change. In Lewin's model, the unfreeze phase is where people resist because of uncertainty and a sense of losing control. When employees actively participate in planning and implementing the change, they can voice concerns, contribute ideas, and see how the change will affect their daily work. This participation builds ownership, lowers fear of the unknown, and increases commitment, making the transition smoother. Communication informs, training builds skills, and support helps morale, but involvement directly addresses buy-in by integrating employees into the change process.