In Lewin's three-step model of change, which sequence correctly represents the process?

• A. Refreeze, Unfreeze, Change
• B. Change, Unfreeze, Refreeze
• C. Unfreeze, Refreeze, Change
• D. Unfreeze, Change, Refreeze

Answer: (D)

In Lewin's model, the process starts by preparing people and the system for change. Unfreezing creates readiness by challenging the current ways and motivating stakeholders to move away from the old state. Then comes the actual transition, where new processes, behaviors, or structures are introduced and learned. Finally, refreezing solidifies the change, anchoring it into everyday practice so it sticks as the new norm. So the sequence that best fits this logic is Unfreeze, Change, Refreeze. The other orders don’t adequately prepare people for change or fail to lock in the new state, which can lead to reverting to old habits.