Which concept posits that everything is linked and decisions have both intended and unintended consequences?

• A. System Perspective
• B. Cognitive Dissonance
• C. Attitude
• D. Perceived Organizational Support

Answer: (A)

Systems thinking is the idea that all parts of an organization are connected, so changing one part can ripple through other parts and produce both intended and unintended consequences. This perspective helps explain why a decision meant to improve efficiency might also alter morale, workload, or customer service in ways not initially anticipated. The other terms describe different ideas: cognitive dissonance is about the mental discomfort from holding conflicting beliefs, attitudes are evaluations of people or objects, and perceived organizational support is how much employees feel the organization values and cares for them. So the concept that best captures the linked nature of the whole and the mix of outcomes from actions is systems thinking.