Which role is responsible for corrective action when an organization faces important, unexpected disturbances?

• A. Disturbance Handler
• B. Leader
• C. Monitor
• D. Entrepreneur

Answer: (A)

When surprises disrupt an organization, the manager who takes corrective action to restore stability is the Disturbance Handler. This role, from the manager’s decisional set, focuses on reacting to crises, disruptions, or unexpected events that threaten operations. The Disturbance Handler must assess the situation quickly, decide on course-corrective actions, reallocate resources, coordinate across units, and implement solutions to get things back on track.

This differs from the Monitor, who gathers and analyzes information to detect issues; the Entrepreneur, who looks for new opportunities and drives change proactively; and the Leader, who directs and motivates people to align with goals. So, when the task is immediate corrective action in the face of disturbances, the Disturbance Handler is the best fit.