Which role maintains a network of outside contacts?

• A. Leader
• B. Liaison
• C. Monitor
• D. Spokesperson

Answer: (B)

Maintaining a network of outside contacts is about boundary-spanning in a manager’s interpersonal role. The person in this position builds and sustains relationships with people outside the unit or organization—such as suppliers, customers, regulators, and peers at other organizations—to exchange information, spot opportunities, and coordinate activities that cross boundaries. This external connectivity helps the organization stay informed, access valuable resources, and align with the broader environment.

The other roles focus more on internal leadership and information handling: a leader works to direct and motivate the team; a monitor gathers and interprets information from various sources to keep the organization aware of what’s going on; a spokesperson conveys information to outsiders but isn’t primarily about maintaining a wide external network.