Which term describes a response to job dissatisfaction that is passive but optimistic, waiting for conditions to improve?

• A. Voice response
• B. Loyalty response
• C. Neglect response
• D. Exit response

Answer: (B)

The idea tested is how employees respond to job dissatisfaction when they stay and hope conditions will improve. Loyalty fits this description because it means remaining with the organization and waiting for things to get better, all with an underlying optimism that change will occur without taking immediate action. It’s passive—they don’t voice concerns or leave—and optimistic, trusting that improvements will come in time. This contrasts with a voice response, which would involve actively speaking up to fix problems; an exit response, which means leaving the job; and a neglect response, which involves reducing effort or caring. So the best fit for a response that is passive but hopeful is loyalty.